InstallerNet Member Requirements

By accepting the terms of InstallerNet’s requirements, I also agree that the above-named company or individual will indemnify, defend, and hold harmless InstallerNet for all installations performed in our relationship with InstallerNet. InstallerNet Requirements: Each installation location is required to carry a current Garage Keeper’s and Liability insurance policy. Proof of insurance and W-9 must be faxed to InstallerNet within 30 days 978-867-6735. Our clients and their customers must be able to contact you during normal business hours for service. An answering machine or pager is acceptable provided calls are returned before the end of the following business day. You must warranty your installation work for as long as the customer owns the vehicle. You must notify the customer of any additional parts and labor costs required before beginning the installation. Intentionally switching customers to your products resulting in the return of our client’s merchandise is not permitted. If the wrong product is sold (for example: wrong size speakers), ask the customer to return to our client for an exchange. A vehicle-condition inspection MUST be performed before and after the installation to ensure that the vehicle is returned to the customer in the condition it was provided. Any damages that occur while the customer’s vehicle is in your custody are your responsibility. Items removed from the customer’s vehicle to facilitate the installation of new equipment are the property of the customer and must be returned to the customer after the installation. This includes factory radio, speakers, etc. Upon completing the installation, all product packaging, instruction manuals, unused pieces or installation parts (speaker grills, speaker wire, faceplate trim rings, etc.) must be returned to the customer. You should make every effort to provide the installation quickly for the customer. Schedule these installations the same as you would for any other customer. Do not adopt a practice of only allowing these installations on certain days or extended waits relative to your other customers. There may be instances when a product proves defective and requires swapping out. Accommodate this customer by removing the product for them to return to our client and then re-install the repaired or replacement product provided. In the event of the installed product being defective, it is advisable to have the customer confirm that their product is still under warranty before you remove it so there is no confusion or customer disappointment. You will be paid 50% of the contractor labor rate for the product category to remove and reinstall a replacement product. The customer is responsible to pay for the R&R charge unless otherwise specified by the client. InstallerNet contractor understands that they are not an agent or representative of InstallerNet’s clients, and their relationship is solely with InstallerNet. InstallerNet, upon its sole discretion, has the right to accept or reject any application. Upon application approval, you will be contacted regarding specific client service requirements and mutually agreed upon labor rate charges.